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Shipping & Return Policy

Thank you for choosing G'day Zinc for your sun protection. Please read the following shipping policy carefully before placing your order. 

Shipping Rates and Delivery 

For orders to Australia and New Zealand: 

  • Orders $90 USD or more enjoy free standard shipping. 

  • Orders under $90 USD have a flat rate shipping fee of $14.90 USD. 

Rates for anywhere else will be calculated specifically. 

Processing Time 

Orders require up to 10 business days for processing before shipment. 

Shipping Methods 

We primarily use standard shipping for Australia and New Zealand orders. For special requests, contact us before placing your order. 

Delivery Times and Tracking 

Delivery times vary by location and shipping method. Once shipped, you'll receive a confirmation email with tracking information. 

Contact Us 

For further inquiries, contact our customer service team at gdayzinc@veganicskn.com 

 

Return Policy 

We understand that sometimes things might not be exactly as expected, and we want to ensure your satisfaction with G'day Zinc products. If you have any concerns or questions, please contact us via our contact form. While we are unable to accommodate returns or exchanges for change of mind, we are here to assist you with any other inquiries you may have. 

Should you need to return a product, we kindly ask that it be in its original, unopened packaging and returned within 30 days for a refund. Upon receipt of the product, we will promptly process your refund, deducting only the freight costs. Please be aware that return shipping fees are the customer's responsibility, and arrangements for return shipping must be made by you. Please ensure proper packaging and tracking so the product can get to us safely to avoid additional charges. 

We appreciate your patience as we process returns, as it may take some time for us to receive and review your returned items. 

Please remember that our return policy applies exclusively to purchases made through G'day Zinc website. If you have purchased our products from a different retailer, we kindly ask that you contact them directly regarding their return policies. 

Thank you for choosing G'day Zinc Your satisfaction is our priority, and we are here to assist you. 

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